FAQ

Frequently Asked Questions

1. What products do you sell at Salespod?

We sell fitness accessories, gym gear, wellness products, personal care items, and smart lifestyle tools designed for daily use and real results.

2. Do you offer free shipping?

Yes. We offer free shipping across the USA on all orders. No minimum purchase required.

3. How long does delivery take?

Orders are usually delivered within 4–7 business days after dispatch. Delivery time may vary based on location and courier service.

4. How can I track my order?

Once your order is shipped, you’ll receive a tracking link by email. Tracking details may take up to 24 hours to become active.

5. Can I cancel my order after placing it?

Orders can be cancelled only before they are dispatched. Once shipped, cancellation is not possible.

6. What is your return policy?

Returns are accepted only for wrong or defective products. A return request must be raised within 5 days of delivery with a clear unboxing video.

7. Do you offer exchanges?

Yes, exchanges are allowed only if you receive a wrong or defective product. Exchange requests must be raised within 5 days of delivery and are subject to availability.

8. Why is an unboxing video required?

The unboxing video helps us verify issues like damage, defects, or wrong items quickly and protects both customers and our team from misuse.

9. What payment methods do you accept?

We accept card payments, UPI, net banking, and cash on delivery on eligible orders.

10. How can I contact customer support?

You can reach us by email at salespodusa@gmail.com or by phone or WhatsApp at +91 99850 72473. Support hours are Monday to Saturday, 10 AM to 6 PM IST.